Store Policies

We accept Paypal, Visa, Mastercard, and Discover. 

The time needed to ship merchandise will vary depending on the buyers location and the particular time of year. Orders in by 2 P.M. EST most likely will be shipped within 24 hours. Custom Made arrows should allow 1 week for delivery.  Special Orders, please allow 2 weeks for delivery. In the event that an item you order is out of stock or there is another problem with your order, we will contact you within 24 hours of your order via phone or email.

Merchandise will be shipped using UPS Ground Service where possible.

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Defective or warranty merchandise is repaired or replaced by the manufacturer. merchandise must be returned directly to the respective manufacturer. We will supply you with a address and phone number and any assistance you may need. This policy allows the quickest turnaround for product replacement and allows direct problem determination and correction by the manufacture.

There is a 15% restocking fee for all item(s) with a $10.00 max per item. Any carded merchandise which has been removed from the card, special order merchandise MAY NOT BE RETURNED. As for Custom Made Arrows, if the arrows are what you ordered and for some reason don't like them, they may not be returned. Once a special order has been placed, it can't be canceled. In the event that the arrows you receive are not what you ordered, you must contact customersupport@proarrowsplus.com for information on returning the arrows. Permission for any return merchandise must be secured from our return department. You have 10 days from the ship date to receive refunds. You must email the refund request to customersupport@proarrowsplus.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the error must be reported upon receipt. Return postage will be refunded. The item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products. The limit of our liability is the replacement cost of any item you purchase from us.